How to use the new Facebook Messenger Ads to drive qualified leads to your business

This past fall, Facebook decided that it was time to change the advertising game with the update of Facebook Messenger Ads. You might jump to the opinion that this ad type will only work best with the more ‘techy’ audiences, or larger companies with a big social media presence, etc. But let’s look at this single statistic:
There are over 1 billion Facebook Messenger users. One. Billion.
All of your potential leads? They’re all on Facebook.


This chart from Business Insider is mind-blowing. At the beginning of 2015, monthly usage of the top four messaging apps surpassed usage of the top four social networks.

Anyone Can Benefit From Facebook Messenger Ads

With the right resources, any business can benefit from Facebook Messenger Ads. 

Here’s another quick stat for you: by the middle of 2015, the monthly usage of the top four messaging apps had surpassed the usage of the top four social media networks.

But let’s take a step back from the numbers. Instead, let’s look at the basic facts of business growth. When it comes to marketing, businesses should join the conversation as a possible resource as early in the game as possible.

Facebook Messenger allows us to enter that conversation much sooner. Your business can be present in the early stages when the customer is still forming opinions and educating themselves. It allows for the ability to be extremely reactive as a business, and hyper aware of the customer’s journey.

So how do Facebook Messenger ads even work? Great question. Let’s take a look.

Facebook Messenger as a Destination

Also known as Destination Ads, Messenger Ads hang out in your leads’ newsfeeds and are seen on both desktop and mobile views. One click and your potential consumers are then taken to a Facebook message to communicate directly with you/your bot.

The advertisement itself looks like any normal Facebook ad, but the exciting new advantage here is the option to start a conversation. Instead of a ‘call to action,’ consider it to be a “call to conversation.”

For many people, this may actually be very appealing. Often when people are searching for solutions or answers to questions, they would rather connect directly with you/your company. Otherwise they are clicking on a hyperlink and are taken away to another website, left searching for the answers to their questions.

The options are open when creating the ad, with the ability to select options like interests, behaviors, different custom audiences and so on.

 

Destination Ads: Audiences to Target

Facebook Messenger Destination Ads can be a great option when it comes to retargeting an audience. It gives the unique opportunity for people to ask the questions that may be holding them back from actually purchasing your product.

Yet another audience to consider are the potential customers that haven’t even heard of your company or solution. Overall, a Destination Ad can help to build awareness around what you have to offer. It allows for a sales conversation to be had at the choice of your potential lead. Running an ad with the right question could potentially prompt a quality conversation, leading to the gain of new customers more quickly.

 

Sponsored Messages

This is the second option for Facebook Messenger Ads, and while it holds more restrictions than the Destination Ads, it has a huge amount of potential.
With this type of ad, a sponsored message is no longer in the newsfeed but is actually sent to the Facebook Messenger inbox. The main difference here is that a conversation/ad can only be sent to someone who your company already has an “open, existing conversation” with. In other words, the lead needs to reach out to you first.

Ad options that can be sent within messenger include opportunities such as sending your lead a special offer, a new product, a free PDF, or even to a new destination (your company’s web page, etc.).

As a company you are charged by impressions; whether or not a customer opens the message. However, there is also the option to use and/or build your own chatbot with this method, which then personally builds a list of subscribers that you can message your advertisement to. The advantage to this is that bots are typically charged on a per month basis, versus a CPM basis with Facebook.

A disadvantage to note with sponsored messages is that the user does have the option to block you from sending messages.

 

Facebook Messenger and Chatbots

Facebook actually does a great job of walking you through the process of creating your Sponsored Message or Ad – check out the Facebook Business page for a very detailed how-to. However, in order to maximize your investment in Facebook Messenger Advertising, you’re most likely going to need a chatbot.

Currently, there is a wide variety of affordable bots out there that offer very high value (at a low price), when it comes to a campaign with Facebook Messenger. If it’s within your budget, there is also the option to create your own bot for a fairly affordable sum, even without basic coding knowledge. All it takes is a little bit of help from the internet.

 

More Business Advantages

Another advantage to using Facebook Messenger for advertising is the ability to incorporate the messenger option into your own website. The ad can lead to your landing page, or the ‘thank you’ page, or both.

This feature is a great way to prompt your buyers with the option to receive messages on Facebook Messenger. Information Regarding shipping updates, purchase confirmations, etc. A perk to this is that if customers do choose to use Messenger as their preferred form of communication, they are then adding themselves to your list of future leads who can receive message advertisements on Facebook down the line. Specific messages could then be sent to this audience around relevant upsells, cross-sells, or free resources.

 

Messengers are the Way of the Future

Let’s be honest; as time goes on, consumers are becoming less and less tolerant to interruptive, time-consuming forms of communication. The more simple, the better.  Messengers are continuing to become the most essential form of communication due to the quick responsiveness and ease of use.

We will leave you with this: Facebook has reported that more than one in two people say they are more likely to shop with a business that they can message, and 67% of people expect to message businesses more within the next two years.
Will you get on board with Facebook Messenger Ads? Don’t get left behind.

The Best B2B Lead Generation Strategy To Use In 2017

Business owners have become an attractive target audience in the advertising world. Many startup companies create new tools and products for businesses and we are seeing an increase in marketing campaigns.
If you ever tried a B2B lead generation campaign, you probably already know that it can be very expensive to generate traffic and leads to that market, and in most cases the campaign results are non-effective and non-profitable.

There are three main reasons for this:

    1. Highly Competitive Market
      Google Adwords platform is one of the best sources in analyzing the competitiveness of the market. In the B2B market, big brands can spend a lot of money and choose to bid very high on the most targeted keywords. As a result, it will be very expensive to advertise and compete against those brands.Because the B2B market has proven to be so profitable, it is also crowded.Many companies are competing in it and therefore paying dearly to be seen first in Google Ads or on other ad platforms. It then ends up being a very expensive market that only companies with big advertising budgets can contend in.
    2. A Specific and Narrow Audience
      The B2B audience is more complex to target. Not only because it’s only for business owners, but in most cases you want to target businesses in a specific niche. On top of that, you might also want to zone in on a specific size or type of business, or even a specific person within the business. This makes targeting challenging.
    3. More Difficult to Convert and Close
      As described previously, the B2B market is a very competitive, offering high-ticket products and services, therefore also making it more challenging to convert to sales.
      Bridging the gap from generating the lead (the first step in the sales funnel) to then closing the sale can become even more difficult when the the product is expensive, and the consumer has several (sometimes less expensive) options to choose from.

 

Targeting Tactics For B2B Campaigns:

1) Direct Offer Targeting
(A direct campaign for b2b service or product through all ads platforms.)

You can create a very direct campaign in Google Adwords using “Buying Keywords” – the exact keywords people use to search your products and services. In other platforms such as Facebook Ads you can target your audience by demographics, characteristics and even usability such as “page admins” by incorporating direct offer ads added right on their timelines.

Google Adwords Direct Targeting:

When To Use Direct Offer Targeting?
Google Adwords often sees great results, as the person who is searching the product or service has a better chance of being interested in the direct offer and converting into a lead. It can be tested immediately and shows results in no time. In Facebook ads, it might be more difficult as people are utilizing the site for more social reasons,  and not necessarily searching for solutions as they scroll through their newsfeed.

When Not To Use Direct Offer Targeting?
Within the many niches of Google Adwords, you’ll find out the competition to be fierce and expensive, not always giving a positive ROI for the campaign. It can sometimes cost much to drive traffic to the offer that a large budget is needed to win the game.

Facebook Ads Direct B2B Targeting:

2) Wide and Indirect Targeting

When attempting to target the  B2B audience indirectly, it may mean reaching them when they are not even fully sure what exact solution they are seeking. For example: If I’m selling a Task Manager Tool, the business owner might be searching in Google for “business growth strategies” or “business growth plan” (see pic.) Therefore my product may be very relevant for him.
With Facebook Ads you can reach people that have an interest in “similar products”, or have already bought tools to help business productivity.

Google Indirect Keywords:

Why Use Indirect Targeting?

This method of targeting can drive cheaper traffic with much less competition. Furthermore, it reaches a very a large audience and provides many ideas for SEO and organic traffic.

Facebook Ads Indirect Targeting Options:

When Not to Use Indirect Targeting?

When you need fast conversions and have no patience or time, this method won’t work for you. You probably won’t see high conversion rate from that traffic at the very beginning, and may even attract some non-relevant traffic as well.

What Is The Best Tactic?

The idea is to combine both tactics and use the advantages of each tactic.
As we described in the beginning, it is expensive to generate leads and sales in the B2B market, therefore it is extremely important to create a great sales funnel that will have a higher probability of closing the deal at the end of the day.

In order to do that, you should know a fundamental concept of the Inbound Marketing Methodology – The Buyer’s Journey! The Buyer’s Journey is the process each person goes through from the moment there is an interest in finding a solution to the problem, up to the moment they decide to buy.





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The Three Stages of the Buyer’s Journey:

  • Awareness: The moment the person realizes the problem exists,  and is strategizing around what to do.
  • Consideration: This stage prompts the evaluation of different solutions for the problem. The buyer is trying to understand what is the best fix from all the options there are in the market.
  • Decision: This is when the buyer wants to decide which brand will deliver the best results for him. There is now consideration between several companies that offer the same solution.

With the buyer’s journey, we understand that we can now prepare our sales funnel and create the best campaign for the B2B audience.

The sales funnel also divides into three parts:

TOFU – Top Of The Funnel:
At the top of the funnel we normally try to give our audience great content that will help them find different solutions for their problem, and show them that they have a fix for their situation.

Blogging, social media, articles, videos or any other content are used to raise their awareness about the solutions.

MOFU – Middle Of The Funnel:
In the middle of the funnel, we first want to convert cold traffic into a MQL (Marketing Qualified Lead). This is done by downloading a simple guide, reading a blog post or commenting on a relevant Facebook post. During this stage, content focus more on benefits of our product or service, and how it can help them in the future. Also at this stage the user is more qualified to consider using our solution, so direct offers may be in play as well.

BOFU – Bottom Of The Funnel:
The last stage is the closing deal. Here you should handle any objections the user may have before buying. The most effective content include successful case studies, testimonials, guarantees or smart pricing.

Most marketers and advertisers tend to compete for the attention of the B2B audience when they are at the second stage of the funnel, which is mostly expensive and highly competitive. There is no need to give up on it completely, but it is very important to give more attention to TOFU, where we can get much cheaper traffic and a bigger audience with less competition. After capturing their attention, we can then follow them up to the other stages of the funnel.

Here’s a simple explanation on how to do it:

  • Long tail Keyword Research: You should look for long tail keywords that have high search volume and little competition. From here, think about content with real value that you can create with those keywords in mind.
  • Cheap Traffic Sources: First, optimize your content for Google search results. If you find powerful keywords, this can equate to great traffic opportunities. It is also very easy to drive traffic for solid content from all social media networks. Whether it’s Facebook, LinkedIn, Twitter or others, people love great content and most likely will engage if it’s truly connecting with them.
  • Pixel Them: When visitors visit your content you can “paint” them with special pixels, and then follow them with different medias. With tools like Google Analytics and Facebook Ads, you can create different pixel lists and segment them by interactions and demographics
  • Direct Offers Campaigns: after they have expressed some interest in your message, you can then place your offers in front of your captivated audience on almost any media you want: Facebook Ads, Google Adwords, LinkedIn, Twitter, etc..

With this strategy we achieve:

  • Cheap Traffic
  • Bigger Exposure
  • Better Leads
  • Higher Conversions and More Sales

Here’s a quick example on how this method can be implemented into your business:

Let’s say you have a product for small businesses. You can see there are several hundreds of searches per month for terms like: “blogging for business” or “blog for business”.

You can create an interesting article about “7 advantages blogging for business has over other marketing methods”.

This article (with some SEO effort) can get to the first page in Google and drive consistent traffic to your website. You can also use social media and advertising platforms to promote this content and drive cheap traffic to your website.

Inside your article you can leave CTA’s (calls to actions) to your offer or to “Lead Magnets” where the visitors can leave their email to receive further great content. All the while, the visitors are pixelized to your remarketing lists and are now ready to see your offers.

Your remarketing lists can be also segmented by visitor behavior and interaction with your content. You should test several combinations until you find your winning and most converting funnel.

As you can see, the old method of direct offer targeting, especially for B2B audience, is getting more competitive and expensive. People are smarter than before and have less patience for annoying ads for things they have never expressed interest in. Nevertheless, the opportunity with B2B lead generation tactics is bigger than ever, as not many companies have adopted the Inbound Marketing Methodology yet.

If you want to win the game in 2017, you should join the movement and implement the tactics that are proven to work.

 





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